When building a custom house, we stick to a tried and true process:
Trust – Planning – Create – Handover
‘Trust is the foundation to a successful building project and this is formed by excellent communication’
Customer satisfaction is our utmost priority. Our exceptional communication with you begins with your first enquiry where we ask you to complete a project assessment questionnaire to provide us with information to formulate an accurate description of your needs and where you are in the design build process of your custom home. Once we have received your completed questionnaire, Paul will then be in contact with you to arrange a suitable time to meet and discuss your building project in person. During this preliminary meeting, we will discuss your hopes and aspirations for the build and give you a good overview of the process involved.
Throughout your build, not only do we guarantee a response within 24 hours, you will also have access to our dedicated 24/7 web-based customer online portal, guaranteeing that all communication is in one convenient location for unparalleled support across each step of your build. Features include Gantt Chart for all project scheduling; financials including invoicing, variations, and payments; uploading of all project documentation including emails, images and files; the job log (updated daily); specifications and selections; and dedicated messaging including email notification.
We are here to guide and support you through each step of planning your custom house, including:
Finalising your existing design plans to obtain a comprehensive understanding of your dream home – read more about our building consultant service
Preparing a preliminary agreement and/or construction proposal and discussing this with you in detail to ensure your complete satisfaction in the cost, construction plans and schedule
Preparing final documentation including all detailed and specified information on the build and a residential building contract
Supporting you through final steps including signing the contract, paying the deposit and necessary insurances, and obtaining the required building approvals.
It’s time to build! With all construction plans approved, we will commence turning your vision into a reality. Our expert team will partner with you to ensure this process is exciting and enjoyable and that the build runs smoothly.
During your build, we never want you to be wondering what is happening or what the next steps are. With access to our 24/7 online portal you will be able to view the project schedule and the daily job log detailing what has happened and will be happening over the coming week. We will conduct fortnightly on-site meetings with you so you can oversee the progress of your home and discuss every step of the building process.
Your new home is ready! Two weeks prior to receiving your keys, we will do a complete walk through with you to ensure you are completely satisfied.
At the final handover, you will receive all of your keys, remote controls, instruction manuals and warranties. All that’s left to do is move in and relax in your new paradise – a custom house constructed just for you!